Basis Protocol Electric Hybrid Trekking Bike 250W

A welcomed, well rounded addition to the Basis brand, and it's one of our favorites to date!

Formed around a lightweight Alloy 17" frame, it's hardtail rigidity at the rear provides a solid base for pace, while the Suntour suspension up front provides comfort, control when it comes to stubborn terrain, and general versatility. Combining 700c deep-V wheels with chunky CST hybrid tyres offers every benefit of a fast paced commuter, while also leaning toward a very capable trekking bike.

Neatly disguised within the frame sits a 7Ah 36v tubular battery, an immensely popular feature on our previous models, probably because it eliminates bulk and nearly all remnants of electric running gear, provides a balanced centre of gravity, and keeps the battery secure and protected. Controlling your power assistance level, and monitoring your battery level, we have a large LCD handlebar mounted display.

Designed to fill the shoes of a dependable daily rider, Basis have kitted it with mechanical disc brakes front & rear, and a Shimano 6 speed gearing system. Although it's not a thorough-bred of either style, the Protocol mixes just the right amount of each to make a pleasant 2-wheeled cocktail.

Technical Specifications

Warranty Information

Frame Warranty - 5 years

Component warranty - 2 years

Warranty does not cover...

• Perishable/wear and tear items - Such as tires, brake pads, etc.
  
• In proper assembly of the bike
• Installation of parts or accessories not originally intended for or compatible with our product
• Damage or failure resulting from accidents, impacts, misuse, excessive load, abuse, or neglect (including improper battery charging intervals and/or recommended servicing intervals)

At Ride Star Cycles, we take pride in being official partners of all the brands we retail. This means that when you purchase from us, you're not just getting top-quality products, but also the assurance of a full manufacturer’s warranty. Every bike and component we sell is backed by the respective brand’s warranty, ensuring you receive the full support and coverage intended by the manufacturer.

Rest easy knowing that your investment is protected, and our team is here to help you with any warranty-related inquiries.

If you have any questions about the warranties provided with our products, please contact us at info@ridestarcycles.com.

About Basis

Basis e-bikes deliver incredible value, combining affordability with a versatile range designed to suit a variety of lifestyles. Whether you're commuting, exploring trails, or enjoying a leisurely ride, Basis has an option to match your needs.

With a focus on quality and functionality, these e-bikes make electric cycling accessible without compromising on performance. Their straightforward designs and competitive price points mean everyone can experience the convenience and fun of e-biking. Basis proves that you don’t need to break the bank to enjoy reliable, efficient, and eco-friendly transport.

Delivery Information

Expect your new Basis bike to be delivered within 3-7 working days.

Your bike arrives 95% assembled, requiring minimal setup. Attach the pedals, align the handlebars, and you're ready to go! Comprehensive guidelines are provided to assist you and will not need any specialist tools. Rest assured, all of the bikes we sell undergo thorough pre-delivery checks to ensure everything is in order. If you do encounter any issues please do get in touch!

At Ride Star Cycles, we pride ourselves on providing a seamless delivery experience for all our customers. As standard practice, all our products are conveniently delivered door to door. 

For bikes necessitating assembly, installation instructions and all necessary fixings and tools are included with every delivery

To ensure the smooth execution of your delivery, our logistics partners may reach out to you beforehand. This communication allows us to address any potential concerns and guarantee a successful delivery experience.

For further insights into our delivery procedures and return policies, please review our Delivery & Returns Policy.

Should you desire any further information on deliveries, we are more than happy to assist. Please don't hesitate to contact us at support@ridestarscycles.com so we can discuss.