FAQs
Do you deliver outside of the UK?
Unfortunately we only deliver in the UK. This enables us to keep delivery times as short as possible and delivery costs low.
How long will my delivery take to arrive?
This typically depends on the product. Ordinarily, all approximate lead times will be shown on the product page. Rest Assured we do try to keep delivery times as short as possible and we will keep you posted throughout the delivery process.
If you need assistance, email us at support@ridestarcycles.com and we can help.
What can I do if my goods are damaged upon delivery?
In the rare event any goods are damaged upon delivery please send photographs to support@ridestarcycles.com. upon receipt of email we will acknowledge your correspondence and seek to either replace components or replace the product. Rectification will depend on the extent of the damage.
What types of e-bikes do you sell?
We offer a diverse range of electric bikes (e-bikes) to suit various needs and preferences, including commuter e-bikes, mountain e-bikes, folding e-bikes, cargo e-bikes, and more.
Are your e-bikes legal for road use?
This depends on the bike, all of the e-bikes we stock with a 250 Watt motor comply with the regulations for electrically assisted pedal cycles (EAPCs) and are legal for road use. E-bikes with a motor larger than 250w should not be used in public spaces.
How far can your e-bikes travel on a single charge?
The range on all e-bikes vary depending on factors such as battery capacity, motor power, terrain, and rider weight. We provide estimated ranges for each e-bike model based on typical riding conditions on the product page.
Do your e-bikes come with a warranty?
Yes, we are official brand retailers for all of the e-bikes that we stock. Therefore all e-bikes come with a manufacturer's warranty covering defects in materials and workmanship. The duration and coverage of the warranty vary depending on the e-bike brand and/or model. Please refer to the product description, our warranty information or contact us for specific warranty details.
Do you offer financing options for e-bike purchases?
Yes, we offer financing options to help make purchasing an e-bike more accessible. You can choose from various financing plans with flexible terms. Please contact our customer service team for more information on info@ridestarcycles.com.
How do I charge the battery of my e-bike?
Charging the battery of your e-bike is simple and similar to charging any electronic device. Most e-bikes come with a charger that you can plug into a standard power outlet. Simply connect the charger to the e-bike's battery and wait for it to fully charge.
Do you provide assembly instructions for your e-bikes?
Yes, we provide detailed assembly instructions and support to help you set up your e-bike. Additionally, our customer service team is available to assist you with any assembly questions or concerns you may have.
What is your return policy for e-bike purchases?
We have a flexible return policy for e-bike purchases. Please see our Refund & Returns Policy for more details
How can I contact your customer service team?
Our customer service team is available to assist you with any questions or concerns via email at info@ridestarcycles.com, phone, or live chat during our business hours. We're here to provide expert advice and support to ensure you have a great shopping experience with us. See our Contact Us page for more information.
Can I use my e-bike in inclement weather conditions?
Our e-bike range is designed to withstand typical weather conditions encountered during cycling, including rain and wind. However, we recommend avoiding extreme weather conditions such as heavy rain or snow for concerns of your safety.
Yes, we offer e-bikes suitable for riders age 14 and over as per the EAPC regulations. We offer bikes for all riders from beginners to experienced cyclists. Whether you're looking for a leisurely ride around town or an off-road adventure, we have e-bikes to meet your needs.